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This resource corresponds to Module 4.

Hi. My name is Heather Schumacher-Karjane and I'm a program evaluator for a variety of projects that look at violence against women. Never think you can get away without doing a pilot test. I worked with a project that didn't pilot-test a survey it was going to use to find out more about the domestic violence programs with whom we were working. On the survey, we asked how they "track" clients. This was a major mistake. They were incensed about our use of the word "track." For them, it implied stalking. And it also revealed our lack of knowledge about what these programs do. They don't follow up on cases because of confidentiality and security reasons. It took us years to develop any credibility with these programs after using that term.

Heather Schumacher-Karjane, Ph.D., is currently a Project Director for the Center for Violence and Injury at Education Development Center, Inc.
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